Delivery
How long will delivery of my order take?
As our items are handmade to order please allow us 7-10 working days (10-14 for orders containing tutu's) from the date of purchase to make your items and dispatch to you.
We can sometimes make your item sooner, so please check the items description for the current turnaround time.
Please do not order if you require the item sooner than stated. If you require an item sooner check out our ready to post category or contact us on our contact form on the website or one of our social media pages
www.facebook.com/partypupscouk
www.instagram.com/party_pups_uk
UK Delivery
We post out items via Royal mails signed for delivery service, you will be sent a tracking number once dispatched, a signature will be required upon delivery.
We now have a few differnet postage options.
Choose from
-1st class signed
1-2 working days from the date of dispatch.
-2nd class signed
3-5 working days from the date of dispatch.
-Next day delivery from the date of dispatch (we will contact you after ordering with the exact date your item will arrive.
-1st class large letter
1-2 working days
Please note our large letter option is only to be selected when ordering either bows, bandanas, dog tags or birthday badges on their own. If you select this option and your order needs to be delivered via small parcel we will send you an invoice for the additional postage costs.
How much does shipping cost?
Shipping costs are calculated based upon the destination and number of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the checkout page, select your country and click 'update your cart total'
For non-UK countries buyers are responsible for any customs and import charges that may apply.
What if my item gets lost
If Royal Mail fails to deliver your item we will be able to make a claim after 10 working days of the day you should have received it. If your item is deemed lost by Royal Mail you will receive a refund once we have received compensation from Royal Mail.
If Royal Mail have tried to deliver your parcel and you are out you will need to collect from your local depot or arrange a re-delivery with them using your tracking number.
If an item is sent back to us as you have failed to collect from the depot within the stated timeframe we will post back out to you at a cost of £4 postage (UK only).
We do not accept returns. (Please see our return section for more information).
Do you ship Internationally?
We have now introduced international delivery to the USA- Mainland.
We offer 3 postage options
International tracked -Small parcel up to 1kg.
This option is for tutu sets, party hats or party sets. If your parcel weighs more than 1kg or over the dimensions of a small parcel we will contact you to arrange an alternative shipping option. You can contact us first before purchasing and we will get you an estimated cost.
Estimated delivery time 5-7 working days.
International tracked- large letter up to 250g Large letter
This option is for bows and bandanas only.
If your order contains more than 6 bows or 3 bandanas you will need to choose the International tracked option for a small parcel.
Estimated delivery time 5-7 working days
International standard (not tracked)
Large letter up to 250g
This option is for single bows, bow surprise boxes and bandanas only.
If your order contains more than this you will need to choose the International tracked option for a small parcel.
Estimated delivery time 7-10 working days.
Please note our International Standard large letter option is only to be selected when ordering either bows, bandanas, dog tags or birthday badges on their own.
If an item is sent back to us as you have failed to collect from the depot within the stated timeframe we will post back out to you and send you an invoice for the cost of postage.
We do not accept returns. (Please see our return section for more information).