Returns

What is your exchange/return policy?

We do not offer refunds on our handmade items, however we are happy to exchange our bandanas for a different size of the same item if it hasn't been personalised.

*Custom items cannot be returned or exchanged.

If you wish to exchange or have any issues with your order please contact us on our contact page stating your

-Name and surname

-Order number

-Reason for return/issue

and we will get back to you within 48hrs.

You will need to contact us within 7 days of receiving your order and we will provide you with a return address which must be returned to us within 14 days of the package receipts date. The item must be returned in the condition it was sent including any tags, care cards and delivery packaging slip.

Return shipping costs will be at your expense. Proof of return delivery must be obtained.

Exchange is not guaranteed and is subject to our review of the returned product.

Please Note- If an item has been sent back to us as you have failed to either re-arrange or collect from your local Royal Mail depot, we will post back out to you at a cost of £4 (UK only) or you can have credit for the amount the items cost to use on our website.

If your order contains a custom, personalised item, tutu or a design your own item they will be automatically posted back out to you (we will calculate how much depending on location and send you an invoice).


*Definition of a custom item

•All tutu's as these are made to fit your dog and cannot be re-sold.
•Any item with a number or initial added.
•Design your own items.
•Personalised items.
•Custom designed items.